Company overview:
Airsys is Europe’s most successful value-added distributer of two-way radio, accessories, and associated network equipment. With over 30 years of experience, Airsys delivers true value-add by providing technical sales and marketing support together with efficient planning. We are committed to service excellence and unrivalled product choice.
 
Reporting structure and Job Purpose
Reporting to the Head of Professional Services, the System & Solutions Engineer will be one of the main technical interfaces into Airsys Europe for all our dealers, the trusted advisor they turn to when making major project decisions.

Collaborating with your colleagues within both Sales and Professional Services departments, you will enable our dealers to gain maximum benefit from their partnership with Airsys by helping them gain a detailed understanding of how our products and services can solve real problems for their customers. Through listening to our dealers’ needs, and investing heavily in our products and people, we have arrived at an exciting point in our evolution as the Europe’s number one RF distributor.
We are a service focused team, with dealer satisfaction and trusted relations being of the highest priority. At Airsys we believe that you cannot beat face to face contact with clients and therefore some travel will be involved.

Duties will include:

• Address all technology related queries on time and in line with company SLAs.
• Project manage system designs, builds, and where needed, installations.
• Provide advanced technical support for customers to support pre-sales and post-sales processes.
• Provide our dealers with subject matter expertise across the Two-Way Radio, LTE, IP Systems and PTT product portfolio, either through personal knowledge or leveraging others within the wider team, including manufacturers
• Train dealers to use products effectively.
• Prepare and deliver advance communication system training to Customers and End users.

Key Responsibilities:
The System & Solutions Engineer role breaks down into three key areas:

1. Project management & implementation
Collaborating with dealers to form comprehensive system designs to solve their customers’ challenges.

Project leading the engagement, partnering with the necessary internal resources to ensure a successful delivery of the agreed solution.

Complete oversight on projects from conception, to order fulfilment, and finally dealer sign off.

On occasion, assist dealers with system installations where necessary.                                                                                
To operate aligned to industry standards, ideally Prince2, but not essential.

2. Presales and post-sales support
Partnering within the sales team (Sales and Product Specialists) to identify and qualify sales opportunities.

Understanding dealers’ technical priorities & objectives and mapping Airsys solutions to best support those requirements.

Providing inputs on proposed requirements for implementing and supporting new products based upon dealers’ feedback.

3. Training
Take charge of all training programs and carry out system training on customers at Airsys, on customer site or remotely.

Periodically develop new training programs where needed, to be added to the Airsys training portfolio.

Provide advanced systems training that supports the channel partners and their customers, with Statements of Work and Project administration discipline.
 

The ideal candidate:

• Strong organisational and problem-solving skills
• A customer focused mind-set, always looking to exceed customer expectations.
• Experience of working within a similar customer focused function, and a demonstrated ability to work with clients.
• Gain and maintain the highest levels of technical qualifications and expertise possible.
• Work together with the workshop manager to support customer services

 Qualifications and/or Skills

• Engineering diploma or HNC in computing.

Previous Experience
Essential:

• All Motorola solutions advanced qualifications CAPMAX, Tetra and DMR to be completed internally.
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Associate
• Microsoft Certified Systems Engineer
• Microsoft Certified Professional (MCP)
• Wireless Point to Point network experience
• Knowledge & support experience of cloud hosting (inc AWS services)
• Knowledge & support experience of Android & iOS communication devices and apps
• Teamwork with good communication skills
• MS Office (Word, Excel)
• CompTIA Security+
• Setup & support all client workstations (Setup of all user accounts and all required software such as VPN client, Office Packages, Antivirus)
• Analysis skills and methodical approach to problem resolution and investigations
• Understanding of the functionality of RF/IT communications and practical knowledge of test campaigns
• Availability to work ‘out-of-hours’ during some weekdays and weekend.
• Full Driving Licence

Benefits

• Great team and company culture
• 25 days leave per year plus bank holidays
• Company car
• Free parking
• Opportunities for development and personal growth
• Pension contribution
• Bonus scheme
• Cycle to work scheme